Support
How to Get Help
MKTI is designed to be simple, predictable, and easy to deploy. If you run into issues, this page provides guidance on how to get support and resolve problems quickly.
Before Contacting Support
Many issues can be resolved by checking the Troubleshooting page or verifying your Docker Compose configuration. Make sure to review:
- Your JSON payload formatting
- Container logs for errors
- Webhook URLs in Home Assistant
- Port conflicts or firewall restrictions
Support Options
Etsy Message Support
If you purchased MKTI microservices or the Starter Guide through Etsy, you can contact support directly through Etsy messages. This is the recommended method for purchase-related questions.
General Support
General questions about MKTI, deployment, or integration can be submitted through the contact options that will be added here as the platform expands.
Bug Reports
If you encounter a reproducible issue with an MKTI microservice, please include:
- The microservice name
- Your JSON input
- The expected output
- The actual output
- Relevant container logs
This information helps diagnose issues quickly.
Future Support Features
As MKTI grows, additional support channels will be added, including:
- Dedicated contact form
- Knowledge base articles
- Video walkthroughs
- Community discussion options